FAQ

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πŸ“¦ When will my order arrive?
We prepare and dispatch all orders within 1–2 business days after payment has been confirmed. Delivery times depend on your location:

Romania & Poland: 2–5 business days
Other European countries: 5–10 business days

Once your parcel is on its way, you’ll receive an email containing your tracking number so you can monitor the delivery from start to finish.

🌍 Do you ship internationally?
Yes! We ship to Romania, Poland, and several other European countries. To check if we deliver to your address, simply enter your details during checkout β€” availability will show automatically.

πŸ” How can I track my order?
After your order leaves our warehouse, we’ll send you a message with your tracking link and number. Click the link anytime to view real-time updates on your shipment.

πŸ’³ What payment methods do you accept?
We offer secure and convenient payment options widely used across Europe, including:

  • BLIK (Poland)

  • Visa

  • Mastercard

  • Online bank payments / transfers

All payments are processed over an encrypted SSL connection to keep your information safe.

⏳ What if my order is delayed?
Occasional delays may occur due to public holidays, weather conditions, or courier issues. If your package hasn’t arrived within the expected timeframe, email us at info@carpexq.com with your order number, and we’ll check the status right away.

πŸ” Can I return my purchase?
Yes β€” you may request a return within 30 days of receiving your order, as long as the product is unused, undamaged, and still in its original packaging. Please contact us before returning any items so we can provide the correct instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your parcel arrives damaged or you received the wrong item, please email info@carpexq.com within 7 days of delivery. Include your order number and photos of the issue. We’ll arrange a replacement, refund, or store credit based on your preference.

πŸ’¬ Need more help?
We’re here to assist you with anything you need.
πŸ“§ Email: info@carpexq.com
πŸ“ž Phone: +40 723 814 509
πŸ•’ Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EET

Thank you for choosing carpexq.com β€” we’re committed to giving you a smooth, reliable, and enjoyable shopping experience.