Refund policy

Returns & Refunds Policy

At carpexq.com, we want every customer to feel confident and satisfied with their purchase. If something isn’t quite right, we’re committed to helping you resolve it quickly and fairly. Please review the guidelines below to understand how our return and refund process works.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The product is unused, unworn, and in the same condition as received

  • All original packaging, tags, and accessories are included

  • You can provide a valid proof of purchase (order confirmation or receipt)

  • You contact us before shipping any item back

To begin a return, please email info@carpexq.com. Items returned without prior approval may be refused.

Damaged, Defective, or Incorrect Items

If your parcel arrives damaged or you receive an incorrect product, please notify us within 7 days of delivery. To assist you efficiently, include:

  • Your order number

  • Clear photos of the damaged or incorrect item

  • A brief description of the issue

After reviewing your request, we will arrange a replacement, refund, or store credit depending on availability and your preference.

Non-Returnable Items

For hygiene, safety, and quality-control reasons, the following items cannot be returned:

  • Personalized or custom-made products

  • Used or opened personal care items

  • Digital products or downloadable content

  • Clearance, last-chance, or final sale items

If you are unsure whether your item qualifies, please reach out before initiating a return.

Exchanges

We are unable to process direct exchanges at this time. If you would like a different item, please complete the return process for your original purchase and place a new order.

EU Consumer Rights (Romania, Poland & Other EU Countries)

Customers within the European Union are entitled to withdraw from their purchase within 14 days of receiving the order, without providing a reason, as long as the product remains unused and in its original condition.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect upon arrival.

Refund Process

Once your returned item is received and inspected, we will inform you of the approval or rejection of your refund. If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes up to 10 business days

If 15 business days pass without receiving your refund, please contact us so we can assist.

Need Assistance?

If you have questions or need support with your return, feel free to reach out:

πŸ“§ Email: info@carpexq.com
πŸ“ž Phone: +40 723 814 509

Thank you for choosing carpexq.com β€” we truly appreciate your trust and support.