Shipping policy

Shipping Information

At carpexq.com, we’re committed to getting your order delivered safely and on time. Below you’ll find clear details about how we process, ship, and track your purchases so you always know what to expect.

Order Processing

Once your order is placed and payment is confirmed, our team begins preparing your package within 1–2 business days. When your parcel is shipped, you will automatically receive an email containing your tracking number so you can follow the delivery from dispatch to arrival.

Shipping Coverage

We ship throughout Romania, Poland, and various other European countries. All deliveries are managed by trusted courier partners to ensure fast, secure, and professional handling of your items.

Estimated Delivery Times

Romania & Poland: 2–5 business days after dispatch
Other European countries: 5–10 business days after dispatch

Please note that shipping times may vary depending on your location, weather conditions, holidays, or courier-related delays.

Shipping Costs

Delivery fees are calculated based on the destination, weight, and dimensions of your order. The exact shipping cost will always appear at checkout before you complete payment. You may also find occasional free-shipping or discounted-shipping promotions on our website.

Order Tracking

After your parcel leaves our facility, you’ll receive a tracking link by email. This allows you to check the shipment progress at any time until it reaches your door.

Address Accuracy & Delivery Issues

Before completing your purchase, please double-check that your shipping details are correct. Incorrect or incomplete addresses may result in delays, returned parcels, or additional re-delivery costs. carpexq.com cannot be held responsible for issues caused by inaccurate address information.

If you need help with your delivery or have questions about your order, you can reach us at:
📧 Email: info@carpexq.com
📞 Phone: +40 723 814 509

Thank you for choosing carpexq.com. We appreciate your trust and look forward to shipping your order swiftly and securely across Europe.